Student Welfare and Counselling Services

ELSIS Student Welfare and Counselling Services:

ELSIS provides free counselling services for students who are experiencing personal difficulties or need help to settle with their new life in Australia. To ensure our students are supported and happy, our counselling service is available 24 hours, 7 days a week.

Depending on your circumstances, you may request a face to face meeting, an urgent telephone call, a video call or a zoom meeting.

You can arrange a meeting by calling 1300 687 327 or visiting the following website: and logging in through the Converge Portal Login.

If you would like help booking, please speak to one of our helpful student services officers.

You can download Converge International’s ‘EAP Connect’ App through the Apple and Google Play store to your phone/laptop, so that you have easy access to these services, whenever you want. This App can be used to make bookings, change appointments and to access mindfulness activities.

Counselling services are confidential and free of charge for all ELSIS students.

Other Resources

Beyond Blue

Beyond Blue is an independent, not-for-profit organisation working to increase awareness of depression, anxiety and related disorders throughout Australia. Beyond Blue works with health services, colleges, schools, workplaces, universities, media and community organisations, as well as people living with these disorders, to bring together their expertise. For students dealing with depression, anxiety and related disorders, the Beyond Blue website ( has excellent resources.


Lifeline has a 24/7 telephone counselling service and can be contacted on 13 11 14. Lifeline telephone counsellors are ready to talk and listen, no matter how big or how small the problem might seem. They are trained to offer emotional support in times of crisis or when callers may be feeling low or in need of advice. (Visit Lifeline: 

Health Direct

Health Direct Australia is a free 24-hour telephone health triage, information and advice service for residents of the ACT, NSW, the NT, Tasmania, SA and WA. Telephone: 1800 022 222 or visit 

13SICK National Home Doctor Service

13SICK National Home Doctor Service is an after-hours home doctor service for when your local GP is closed. Overseas students who have Overseas Student Healthcare Cover (OSHC) with Allianz, NIB, Medibank Private or BUPA will not be charged a fee for the home doctor visit. For other types of membership, payment is required to be made upon booking. The service can provide a receipt for your home doctor visit, which you can log with your insurer for a refund.  (Visit National Home Doctor Service: